Wireless Field Application Engineer

Requisition Number: 53572

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise inspecialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Scope of the Position:

This position is responsible for providing customer service, support, and engineering for in-building wireless voice and data systems. The successful candidate will need to provide professional on/off-site support for commissioning and troubleshooting of in-building wireless systems as well as provide remote telephone support for customers. The successful candidate will become a subject matter expert for all technical issues related to the Corning Wireless Product Family.

•Product Development Participation:

o Validate new products compatibility with existing product sets

o Ensure product meets acceptable field practices

o Meets customer requirements o Adheres to industry standards

•Candidate will be required to:

o Engage with Development team(s)

o Participate and Support Business team(s)

o Develop and Execute Field Trials

• Act as a liaison with Product Line Management and commercial groups to resolve systemic field issues for existing and new products

• Function as product technical expert to commercial groups

• Capture and provide Voice of Customer feedback to technical groups

• Offer cross functional support to other project teams consistent with own technical and construction management experience

Essential Duties:

• Manage relationships and communicate effectively with external and internal customers.

• Provide remote and/or on-site support to customers about the technical details of the Corning Wireless product line.

• Create and/or execute acceptance test plans for new installations and upgrades.

• Troubleshoot, diagnose, resolve, replicate and report software and hardware issues.

• Document troubleshooting results for root cause analysis of software and hardware issues.

• Troubleshoot RF, Fiber/Copper, IP interfaces between Corning system and customer’s network.

• Work with project manager and project team to ensure successful project deployments.

• Interface with other engineering resources to provide in-depth technical responses to customers.

• Provide training support and on-site customer education about Corning products.

• Coordinate with Research and Development and Product Line Management to research product capabilities, performance expectations and limitations and field applications.

• Contribute Tech Notes by providing details on the optimum strategies for effective implementation of Corning products

Required Education & Years and Area of Experience:

•一个中欧科学学士学位ical field, from a recognized college or university, Master’s degree in Telecommunications a plus

• 3+ years DAS/RAN experience required, Corning DAS/RAN experience a plus

• 3+ years’ experience commissioning and troubleshooting Distributed Antenna Systems/Radio Access Networks.

Required Skills:

•学习新产品和演示能力/or technologies in a dynamic fast paced environment.

• Background in Wireless, Mobility, Cellular, TCP/IP Networking, RF Engineering or System Performance

• Experience with field deployment, acceptance processes, and support services

• Experience and knowledge of deploying Small Cells and/or Distributed Antenna Systems

• Detailed knowledge of IP Protocols including IPv4, IPv6, IPSEC, routing and network protocols

• Understanding of Cellular technologies and trends.

• Understanding of 802.11 Wi-Fi technology and trends.

• A technical understanding of networking protocols and security mechanisms, such as SNMP, SIP, TR-069, SSL/TLS, LDAP, Radius, SOAP/XML • Understanding of current carrier network architectures to deliver data/voice/video services.

• Excellent verbal communication skills

• Technical writing ability, with emphasis on effective presentation of detailed concepts.

• Ability to manage and evaluate personnel utilizing objectives.

• 100% fluent in English. Ability to speak Spanish or other languages is a plus.

• Strong interpersonal skills to support customer interface, consultative activities and work as part of a commercial team.

• Working knowledge MS Office applications, MS Project applications

Desired Experience / Qualifications / Skills:

• Expertise with Customer Service Ticketing Systems (i.e., Sales Force, CRM)

• Understanding of 802.11 Wi-Fi technology and trends

• Knowledge of scripting or Secure CRT automation expertise

• Familiarity with 3GPP and 3GPP2 standards and best practices

Soft Skills:

• Ability to effectively communicate various levels in the organization through all available mediums (verbal, listening, writing, presenting)

•学习新产品和演示能力/or technologies in a dynamic fast paced environment

Equivalent Job within COC:

• Wireless TIER-3/4 Engineer,

• Wireless Customer Support Engineer

• Wireless Field Engineer 3/4

This position does not support immigration sponsorship

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.