Tech Field Support Specialist

Requisition Number: 56371

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Tech Support Specialist – Pioneer Roles

Job Description:

Technical Field Support personnel provide product training, new product introduction, in the field product support and assist in the gathering competitive information and customer feedback while promoting Corning Optical Communications Quality policies and best practices to customers of Corning Optical Communications in their specific territories.

Major Responsibilities and On-Going Tasks:

• Provide product and handling training and field support of Corning Optical Communications products portfolio.
• Provide support during standardization processes.
• Actively pursue customer feedback, competitive information and report back to Corning customer teams.
• Document product usage and trends in customer locations.
• Support field trials during product evaluations.
• Support with product presentations and trade shows as required.
• Adhere to budgetary constraints and document all expenses.
• Exemplify the Quality Policies of Corning Optical Communications to all internal and external customers.
• Extensive travel.

Knowledge and Skill Requirements:

• Possess a driver’s license and be insurable.
• Computer literate.
• Work independently with little or no supervision.
• Able and willing to travel 50% of the time.
• Interface and communicate effectively with all levels of personnel, internal and external to the company.
• Prioritize multiple tasks and manage to completion.
• Take ownership of tasks and projects and manage to completion on time, every time – both short- and long-term projects.
• 有效工作作为一个团队成员,领导er and facilitator.
• Knowledge of Corning Optical Communications products a plus.

Education:

• Requires Technical degree or equivalent work experience.

Experience Requirements:

• Minimum of 3 years’ experience in the telephony industry or an equivalent technical training/support field.

Additional Skills:

• Traveling experience is a plus.
• Fluent in English (verbal and written).
• Proficient in Microsoft Office Word and Excel

This position does not support immigration sponsorship.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.