IT客户服务支持分析师

立即申请。

日期:2021-10-21

地点:安徽合肥，230011

公司名:康宁

角色和职责:•与IT合作伙伴/关键客户沟通，了解负责部门/工厂/办公室的具体需求•跟踪事件/问题，确保事件/问题过程的遵守，审查数据以识别重复问题，找出“根本原因”，确保实施修复，确认“固定”服务符合绩效/质量要求。当问题不在IT EUS中，移交给其他IT服务部门。后,继续确保客户满意度•监控操作性能指标,以确保持续的交付•驱动业务团队培训和再培训程序通过定义和评估IT服务过程/工作流的一部分改进行动•与它合作项目经理,使项目的成功和过渡to support Required Skills: • Strong IT technical knowledge in desktop computing, mobile device, network, and other IT infrastructure components • Data analytical skills with know-how on interpret the information to recommend and implement IT service outcomes • Familiar with quality improvement methodologies – Six Sigma, DMAIC, etc • Computer literate in MS Office programs (Outlook, Word, Excel, PowerPoint) • Ability to work in a close team environment / strong team player • Outstanding organizational and interpersonal skills • Demonstrated ability to manage multiple tasks and timelines • Ability to build relationships and interact with all levels of the organization • Ability to manage own workload and set priorities with little supervision Desired Skills: • ITIL certification • Experience with ServiceNow ITSM platform • PMP certification • MS PowerBI • Previous experience working in a global corporation environment Education Requirements: • Bachelor’s degree in Information Technology Management or Business Management related field

立即申请。