IT Field Services Technician

Requisition Number: 59712

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

SCOPE/PURPOSE OF POSITION:

•Acquisition, Installation, repair and preventative maintenance of IT Hardware under scope

•通过票记录提供IT支持in ServiceNow Ticketing System for local site and Region

•SMART Hands support for liaising with third party partners ie network, printing, security

•Proposes and implements solutions at the direction of the supervisor

ROLES AND RESPONSIBILITIES:

•Ensuring site, regional and global SLA’s are met

•Inventory Management

•Participation in regional/global projects and initiatives as directed by supervisor

•Working with peers and colleagues within other IT Departments i.e. BEIT, Desktop, ITEX

EDUCATION REQUIREMENTS

•High School Diploma or equivalent apprenticeship in the field of IT

WORK EXPERIENCE

•Minimum one year experience in an IT Support Role

REQUIRED SKILLS

•Advanced English Language

•General knowledge of computing networking – pc, printer, server etc

•General knowledge of computer hardware – desktop, laptop, monitor, printer etc

DESIRED SKILLS

•Mobile Phone troubleshooting

•Working within a production environment

•Travel

•No travel expected however any participation in regional projects may have a small amount