IT Field Services Personnel

Requisition Number: 52860

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

SCOPE/PURPOSE OF POSITION:

•Acquisition, Installation, repair and preventative maintenance of IT Hardware under scope

•通过票记录提供IT支持in ServiceNow Ticketing System for local site and Region

•SMART Hands support for liaising with third party partners ie network, printing, security

•Proposes and implements solutions at the direction of the supervisor

ROLES AND RESPONSIBILITIES:

•Ensuring site, regional and global SLA’s are met

•Inventory Management

•Participation in regional/global projects and initiatives as directed by supervisor

•Working with peers and colleagues within other IT Departments i.e. BEIT, Desktop, ITEX

QUALIFICATIONS:

•At least Vocational School degree or equivalent apprenticeship in the field of IT

•Minimum one year experience in an IT Support Role REQUIRED SKILLS

•Advanced English Language

•General knowledge of computing networking – pc, printer, server etc

•General knowledge of computer hardware – desktop, laptop, monitor, printer etc

•Mobile Phone troubleshooting

•Working within a production environment

•Any participation in regional projects may have a small amount of travel