Account Manager

Requisition Number: 60806

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with:

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of life
• Precision glass for advanced displays to deliver richer experiences
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation

Scope of Position:

This position is responsible for managing the recurring business of Precision Optics products between Corning and a key customer account.

This position will be ideally located in the Fairport/Rochester area.

Major Responsibilities/Ongoing Tasks:

• Lead customer relationships and represent Corning within customer organization in all aspects of the recurring business and ongoing production.

• Maintain frequent contact with the customer to identify, build and strengthen the relationship, continually assess Corning’s effectiveness in meeting the customer’s needs, and ultimately maximize retention and growth of recurring business.

• Ensure continuous and consistent assessment of customer demand vs Corning’s supply plan; identify gaps and work with operations to minimize them, provide timely communications to the customer, and define work-around solutions.

• Manage customer interactions in all commercial, operational, and technical aspects supporting existing products, including rescheduling, quality issues, production and supply chain issues, product change requests.

• Work with cross-functional teams to assess risks susceptible to impact customer commitments and develop and implement mitigation plans.

• Monitor compliance with ongoing contracts related to delivery, lead times, inventory, pricing, quality; negotiate pricing updates and commercial agreements specific to each product.

• Develop formal proposals/quotations to support ongoing customer needs related to recurring business.

• Work with customer’s factories and engineering teams to gain acceptance for the implementation of process improvements and use of new equipment.

•提出和实施新的或改进processes aimed at maximizing efficiency and revenue, reducing transactional costs, and increasing customer satisfaction.

• Develop and execute strategies for the efficient and profitable turnaround of product repairs and maintenance.

• Work actively with Corning operations, engineering, development, and management to represent customer viewpoint and work towards win-win strategies.

• Provide and maintain short and long term forecast to Corning business unit through deep knowledge of the account; develop understanding of the customer’s end market environment.

Job Specifications – Qualifications Education Required:

• Bachelor’s degree in engineering or technical degree Desired: Optics concentration / Master’s degree in business administration Experience

• 5+ years of experience in a variety of functional groups

• 2+ years in customer facing role

• Experience leading multi-disciplinary teams (operations, engineering, development, commercial)

• International business experience

Desired Knowledge, Skills and Behaviors:

• Prior knowledge of optics, opto-mechanical systems and/or semiconductor process control equipment desired

• Ability to coordinate effectively with internal matrix functions

• Salesforce proficiency

• Business acumen and analytical skills

• Ability to communicate both internally and externally

• Ability to prioritize and effectively manage time

• Ability to handle stressful environment and multi-task

•有效的沟通者definit等问题ion, decision/ recommendations and supporting logic/data up to and including executive level both internally and externally as required

• Can negotiate skillfully in tough situations with both internal and external groups.

• Anticipates potential challenges and develops and executes strategies to ensure goals are met despite these challenges.

• Works through setbacks and recovers from disappointments.

• Makes decisions with appropriate velocity, or response time.

• Dedicated to achieving results and balances personal and professional commitments and time appropriately to do so.

• Desire to “roll up sleeves” to work directly with customers and internal project teams.

• Manage business relationships using combination of data driven analysis, strategic thinking, networking and strong interpersonal skills

• Well organized, process oriented, has systematic approach to problem solving • Able to work independently

• Comfortable with ambiguity

Key Decision Areas:

• Determining extended business forecast

• Ongoing customer support, issue resolution and negotiations

• Contract negotiations 6. Indicator for Performance Evaluation

• Formal and informal customer feedback

• Effective working relationship with technology; market analysis; product line; sales and manufacturing leaders

• Key business objective performance as defined in annual priority rollout

People Responsibilities:

• No direct report, but functional responsibility of customer service and applications engineering activities

• Influence across operations and technology organization is key to success

This position does not support immigration sponsorship.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.